Get in Touch
Questions, bugs, feature requests, or billing issues — we are here.
Email Support
support@universaldl.com
Free users: Community support
Pro users: 48 hour response
Community Discord
Join our community for tips, help, and announcements.
Join Discord Server →Response time: usually within a few hours
Check the Docs First
Most questions are answered in our documentation.
View Documentation →Common issues →
Frequently Asked Questions
Check the platforms page for current status. If a platform shows Degraded or Down, we are working on a fix. You can also submit a bug report using the form above.
Try cancelling and re-downloading. If it stays at analyzing, the platform may have changed. Check status or submit a bug report.
DRM protected content cannot be downloaded by UniversalDL or any legal tool. We respect content protection systems.
Contact support immediately with your Razorpay payment ID that starts with pay_. We will activate your plan within 24 hours.
Pro plans are one time payments per period and do not auto renew. Access continues until the expiry date.
UniversalDL is for personal archiving of publicly accessible content. Users are responsible for compliance with platform terms and local laws.
UniversalDL does not host media content. For platform content issues, contact the originating platform.
We do not offer refunds on Pro plan payments. If you have a technical issue, contact support and we will help.